Business
Zendesk's announcement at Relate 2026 last week was easy to read as a single company picking a clever pricing experiment. It isn't. It's the first big customer-service vendor charging per resolved ticket instead of per agent license, and once one major SaaS player commits
Engineering
On February 3, the S&P 500 Software Index dropped 13% in a single day. Its worst performance in history. By the end of the week, nearly $1 trillion in software market capitalization had evaporated. Wall Street has a name for it: the SaaSpocalypse. Salesforce is down 25%+ since
Business
Every SaaS founder's nightmare used to be a well-funded competitor launching a better version of their product. In 2026, the threat isn't another startup. It's a marketing manager who described what she needed in plain English and had an AI agent build it over