Product

Your AI Employee Just Got a Phone Number. Here's What It Can Actually Do.

Lyla Sullivan

Lyla Sullivan

— 2 min read
Your AI Employee Just Got a Phone Number. Here's What It Can Actually Do.

Your AI employee just got a phone number. Not a chatbot line. Not an IVR menu. A real phone number that rings, answers, and actually does things.

We just shipped full Twilio integration for all AI employees on Geta.Team. Here's what that means.

What Actually Changed

Every AI employee — whether it's Jessica handling your calendar, Enide managing customer support, or Michael running sales outreach — can now have their own dedicated phone number.

They can receive calls. They can make calls. And unlike every "AI phone agent" you've probably tried, they don't just read scripts or route to menus.

They work.

Not Another IVR. Actually Agentic.

Here's where it gets interesting. When your AI employee picks up a call, they're not running off a decision tree. They have full agentic capabilities:

  • Internet access — They can look things up mid-call
  • File operations — Read documents, check spreadsheets, update records
  • Email — Send confirmations, follow-ups, or receipts while still on the line
  • Calendar — Book meetings in real-time, check availability, reschedule
  • Skills & MCP — Trigger any custom skill or API integration you've built

So when someone calls to book an appointment, your AI employee doesn't say "I'll have someone get back to you." They check your calendar, find a slot, book it, send a confirmation email, and update your CRM. All before the caller hangs up.

The Voice Situation

Let's be honest about this: the voice quality is good, but not human. We're using Google's neural voices, which are among the best available. Natural-sounding. No robotic pauses. Good prosody.

But if you're expecting callers to think they're talking to a person, that's not what this is. They'll know it's AI. What matters is whether the AI actually helps them — and it does.

The goal isn't deception. It's effectiveness.

Use Cases We're Already Seeing

Outbound surveys. AI employee calls customers post-purchase, asks a few questions, logs responses directly into your systems. No survey fatigue from yet another email.

Sales follow-ups. Lead comes in, AI employee calls within minutes. Qualifies interest, answers basic questions, books a meeting with a human rep if there's fit.

Booking confirmations. Appointment coming up? AI employee calls to confirm, handles reschedules on the spot, updates the calendar automatically.

After-hours support. Customer calls at 11 PM with an urgent question. AI employee answers, actually resolves the issue (or escalates intelligently), and the customer doesn't wait until morning.

How It Works

Phone numbers are assigned per AI employee through your dashboard. Pick a number (or port your existing one), assign it to the employee, done.

Inbound calls go straight to that employee. They answer, handle the conversation, and take action based on what was discussed.

Outbound calls work the same way — you can trigger them manually, via automation, or let the AI employee decide when follow-up calls make sense based on their workflow.

All calls are logged. Transcripts available. Actions auditable.

Why This Matters

Phone is still how a lot of business gets done. Especially for SMBs. Especially for customers who'd rather call than fill out a form.

Until now, you had two options: hire someone to answer phones, or use a clunky IVR that frustrates everyone.

Now there's a third option: an AI employee who answers, understands, and actually does the work.

Want to give your AI employee a phone number? Set it up here: https://Geta.Team

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