v2.7.21: Hiring Takes One Screen, Your Files Get Tidied Up, and Every Setting Explains Itself
This release is almost entirely about the parts of the product you actually look at. Hiring, the first thing you see in a new conversation, the file panel, and around forty settings that used to be a single word each. Very little of it changes what your employees can do. Most of it changes how long it takes you to work out what to do next.
Hiring is one screen now, and it finally asks what the job is
Hiring someone used to be a narrow three-step panel. It asked for an age, a gender, a nationality, a city, a communication style and a face, and it never once asked what the person was actually going to do.
It is now a single full-width screen with two steps: who they are, then what they look like. Their role sits right next to their name and is asked for at the start rather than turning up a screen later.
The communication style picker is gone. Eighteen tags and a text box, for a decision nobody wanted to make, and which quietly defaulted to the same answer for almost everyone. Your employees get more varied personalities now that it is chosen for you.
In its place there is one new question: What they'll handle. Optional, free text, in whatever words come to you. It is the only place in the product where you say what an employee is actually for, and it is the right place to set your boundaries. Never publishes without my approval. Asks me before accepting a meeting. Escalates refunds to me. Whatever you write is turned into proper instructions and becomes part of who that employee is. Nothing is invented and nothing you asked for gets dropped.
The other thing that changed is who the form nudges you toward hiring. The empty fields used to read "John Doe", "American", "New York" and 30, in a grey that looks almost exactly like a filled-in answer. So most people never touched them, and nearly every employee came out American, from New York, aged thirty. A custom hire now opens on a real, varied identity drawn from twenty-two backgrounds, with names and ages that match, and cities like Bologna, Busan, Gothenburg and Porto Alegre. American is still there. It is one option in twenty-two now instead of everyone's default.
Two smaller things nearby. Names can no longer contain numbers, because someone had hired "Piper Coleman2" and a digit makes a colleague read like a duplicate. And the message you get when a name is taken went from stating a fact to being useful: "The name is already taken. Try another one."
A new conversation opens on this employee's actual job
A brand new employee used to greet you with the same two dozen suggestions as every other one. Generate an image. Create a video. Write an email. They described the tools sitting on the machine, not the person you had just hired, and several of them could not have worked anyway because they needed accounts you had not connected.
Now, eight suggestions are written for that specific employee, in their language, based on their role and on what you said they would handle. They deliberately cover different moments of the job: something routine, something urgent, something to check, something to produce, something to chase up. Each one is a short title, and clicking it drops a real, usable request into the message box with your own constraints already built in.
Hiring someone also takes you straight into their conversation now, rather than dropping you back on the dashboard to go and find the person you just created.
The file panel shows your files, not the machinery
Opening an employee's files used to show you a wall of configuration and system folders before anything you had actually put there. It was the first glimpse most people got of their employee's workspace, and it was housekeeping.
Those entries are hidden by default now, at every level rather than just the top one. A Hidden files switch sits in the file panel itself, so you can bring them back whenever you want. The choice is remembered per employee, because two employees can be used very differently and only one of them may ever need to show you the machinery.
Nothing was locked down. Your employees still work with those files exactly as before. It only changes what you see.
Every setting says what it does, not just what it is called
Four lists now carry a plain second line under each label: the chat sidebar, the dashboard sidebar, an employee's Configure panel, and workspace Settings. Around forty entries, and every description was written by opening the thing and looking, rather than guessing from the label.
Which is how we found a mislabelling that had been sitting there for months. Memory does not open an employee's memories. It sets how often they are reminded to save what they learn, and the memories themselves live somewhere else entirely. A single word is too short to be wrong. A sentence is not. It now reads "How often they save what they learn".
Voice calls got their own space, and tasks you give on a call actually run
Calling an employee used to cover the conversation. The call now takes over the side panel instead, so you can keep reading the conversation while you talk.
More importantly: asking an employee to do something mid-call used to do nothing at all, and it failed silently. It would agree on the phone, tell you it was handled, and start nothing. That is genuinely embarrassing and it is properly fixed. The request now goes into the employee's own workspace exactly as if you had typed it, the work really begins, and anything that comes back while you are still talking is read out to you. Your employee can also end the call itself when you say goodbye, and will check first if it is not sure you meant it.
The call also stopped pretending it could do everything. It now handles what a conversation needs: remembering, recalling, looking things up, and passing real work through to be done properly. Anything heavier goes where it belongs and comes back to you spoken.
Everything else
The people in the hiring catalogue now look like their own photographs, all 440 of them across 44 roles, re-described one by one from the actual picture. Their portraits are shown at a proper size instead of as thumbnails. Editing an employee's appearance no longer wipes your conversation with them. Mail permissions split into separate switches for incoming and outgoing, because letting strangers write to your employee and letting your employee write to strangers are not the same decision. Admins can now set up a mailbox for anyone's employee instead of asking each person to do their own. And one screen was still calling your employees "agents", along with fifty-five other places we found while fixing it.
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